Where does this store ship from?
All shirts are being shipped from Portland, OR.
What is this store's return and exchange policy?
No returns or exchanges, unless product received is other than what you have purchased.
Do you accept orders placed outside of the US?
We sure do!
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 3 business days to process your order, and another 10 to 12 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
How do I pay for my order? Is it secure?
We have been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
We force HTTPS for all services, including our public website. We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support. We use HSTS to ensure browsers interact with only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.
All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of our internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in a separate datacenter, and doesn't share any credentials with our primary services (API, website, etc.).
We rapidly investigate all reported security issues. If you believe you've discovered a bug in our security, please get in touch at RBTHVS@gmail.com (optionally using our PGP key at the bottom of this page). We guarantee a (non-automated) response within 24 hours, and usually faster. We request that you not publicly disclose the issue until it has been addressed by Raised By Thieves